Refund Policy
At Songs of Celtic, we are committed to ensuring the satisfaction of our customers. This refund policy applies to digital downloads purchased directly from our website.
1. 30-Day Refund Policy
If, for any reason, you are not completely satisfied with your purchase, we offer a 30-day, no questions asked refund. You may request a full refund within 30 days of the original purchase date.
To be eligible for a refund, your request must be submitted within the 30-day window. Since the products offered are digital downloads, there is no need to return any items physically.
2. How to Request a Refund
To request a refund, please follow these steps:
- Contact us via email at support[at]songsofceltic.com or use our contact form.
- Provide your order number and the email address used during the purchase.
- Once we receive your request, we will process the refund within 5-7 business days.
3. Payment Method
Your refund will be processed using the same payment method you used to make the original purchase. If you used PayPal or Stripe, your refund will be credited back to the same PayPal account or card used at checkout. No alternative refund methods will be used.
4. Exceptions
4.1 If the 30-day period has passed, we cannot offer a refund. All requests must be made within this time frame.
4.2 Any chargeback disputes initiated via PayPal or Stripe outside of this refund policy may be subject to their respective resolution processes, and we may respond to such claims according to their rules and guidelines.
5. Compliance with UK Law
This refund policy complies with the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. As a consumer purchasing a digital download from our site, you acknowledge that you waive your automatic right to a 14-day cooling-off period once you have downloaded or accessed the content.
6. Contact Information
If you have any questions regarding our refund policy, please contact us: